Shipping policy
SHIPPING POLICY
Thank you for shopping with Cedar & Song Studio.
We’re grateful you chose something from our collection of handcrafted birdhouses, feeders, vintage finds, and nature-inspired home and garden goods. Each order is packed with care and prepared from our studio in the United States.
Processing Times
Orders are typically processed within 3–5 business days.
For made-to-order or handcrafted items, processing may take longer depending on the nature of the piece. If extra time is needed, we’ll reach out by email with an update.
Orders are processed Monday through Friday, excluding holidays.
Shipping Rates
Shipping costs are calculated at checkout based on your order size, weight, and destination.
Any available free shipping promotions will be clearly noted on our website at the time of purchase.
Domestic Shipping (United States)
We currently ship within the United States.
Estimated delivery times vary depending on your location and shipping method selected at checkout, but most orders arrive within 3–7 business days after shipment.
Please note that delivery estimates are provided by the carrier and are not guaranteed.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information, when available.
Please allow up to 24 hours for tracking updates to appear.
Delays
While we do our best to ship on time, occasional delays may happen due to:
- Carrier volume or service interruptions
- Severe weather
- Holidays
- Supply chain disruptions
- Incorrect or incomplete shipping addresses
Cedar & Song Studio is not responsible for delays once a package has been handed to the shipping carrier.
Shipping Address Accuracy
Please review your shipping address carefully before placing your order.
Cedar & Song Studio is not responsible for orders shipped to incorrect addresses provided at checkout.
If you notice an error, email us as soon as possible at cedarandsongstudio@gmail.com and we’ll do our best to help before your order ships.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery or expected delivery date.
Email us at cedarandsongstudio@gmail.com with:
- Your order number
- A description of the issue
- Photos of damage (if applicable)
We’ll work with you to resolve the issue as quickly as possible.
Vintage and One-of-a-Kind Items
Because many of our items are vintage or one of a kind, replacement may not always be possible.
If damage occurs during shipping, we’ll review options with you, including replacement (when available), store credit, or refund.
International Shipping
At this time, Cedar & Song Studio ships within the United States only.
If international shipping becomes available in the future, this policy will be updated.
Contact
Questions about shipping?
Cedar & Song Studio
cedarandsongstudio@gmail.com